Fair Returns. Clear Rules.

Change Of Mind

For most online purchases, UK consumers can cancel within 14 days after the day the goods are delivered, then have another 14 days to send the goods back after telling us they want to cancel.

Standard Catalogue Items

If you buy a standard Dutty Bungle design in a standard size, colour and fit, we treat it as a normal online clothing order for cancellation purposes unless the law says otherwise.

Personalised Or Custom Items

Change-of-mind cancellation may not apply to genuinely personalised, customised, made-to-specification or made-to-measure items, unless they are faulty, damaged, incorrect or misdescribed.

Condition Of Returns

Returned items should be unworn, unused, unwashed, in resaleable condition and returned with original tags, labels and packaging where possible. We may reduce a refund if handling reduces the item value.

Return Postage

For change-of-mind returns, you pay return postage unless we say otherwise before purchase. For faulty, damaged, incorrect or misdescribed items, we will cover reasonable return postage where required.

Refund Timing

For valid change-of-mind returns, refunds are made to the original payment method within 14 days of us receiving the returned goods or evidence that you sent them back, whichever is earlier.

Faulty Or Incorrect Items

Faulty, damaged, incorrect or misdescribed items are handled separately from change-of-mind returns. Contact us with your order ref, issue details and clear photos so we can arrange a repair, replacement or refund where appropriate.

How To Start A Return

• Email hello@duttybungle.com before sending anything back.
• Include your order ref, name, delivery address and item details.
• Wait for the return address and instructions.
• Do not send items to a manufacturer or fulfilment partner unless we tell you to.

Cancellation Form

To cancel, email hello@duttybungle.com with: “I cancel my contract for the following goods”, your order ref, goods ordered, delivery date, name, address, email, signature if posted, and date.

Details To Confirm

• Return address: [insert returns address]
• Legal seller: [insert legal seller name]
• Support email: hello@duttybungle.com